Shipping and Return Policy

(Updated 23/07/2021)

 

 
Introduction
By visiting, viewing or ordering from our website you agree to acknowledge and be bound by the Terms and Conditions outlined in this agreement.This Agreement outlines the trading Terms and Conditions bound to all WheelsAPE Industries Australia Pty Ltd. ABN: 20 645 380 721 transactions incorporating but not limited to online, fax, phone and email ordering. Furthermore, this agreement outlines specific terms of use applicable to all aspects of our website.The words we, us, our, WheelsAPE Industries Australia Pty Ltd. ABN: 20 645 380 721 mean WheelsAPE Industries Australia Pty Ltd. ABN: 20 645 380 721 of “172 Canterbury Road, Bayswater North    VIC 3153 Australia”. The words "you" and "your" refer to registered users, customers, resellers, associates, suppliers or general public visitors to our Web Site.We may amend this Agreement at any time in our discretion by posting the amended terms on our Site. Any amendments to this document will be posted in the online News facility and welcome page. Except as stated below, all amended terms shall automatically be effective immediately after they are posted in the online News facility. This Agreement may not be otherwise amended except through a written request from you (signed) and agreed by us (signed). This agreement is effective on 01/09/2020.
  • Governing Law
  1. The Terms and Conditions of this agreement are governed by the applicable statutory rules and regulations enforced by the Federal Government of Australia and the applicable State Government of the user purchasing the goods.
  • Intended Use
  1. All material including but not limited to text, images, multimedia, advertisements and downloadable content is published by us and made available to worldwide audiences. If you access this website outside of Australia, you do so at your own risk and you must comply with the rules and regulations enforced by your respective jurisdiction.
  2. You agree differing terms and conditions exist between local (Australia) and international customers.
  3. The general public of all ages may view all publicly available material and only copy it for personal use. You may only use material for commercial purposes when you have prior written consent from WheelsAPE Industries Australia Pty Ltd. ABN: 20 645 380 721.
  4. Registered users may be but not limited to general public, employees or representatives of companies, associations, governments or any other corporate entity.
  • Disclaimer and Limitation of Liability
  1. All material on our website is provided to you "as is" and "as available". We do not warrant or guarantee the accuracy, adequacy or completeness of this material, and expressly disclaim liability for mistakes, misleading or absent information.
  2. To the maximum extent permissible by law and unless otherwise specified, we do not warrant, guarantee or make any representations and warranties of any kind, whether express, implied or statutory.
  3. To the maximum extent permissible by law and unless otherwise specified, we do not warrant, guarantee or make any representations and warranties of any kind, whether express, implied or statutory.
  4. Whilst we promise to actively combat malicious activities, we do not warrant, guarantee or make any representations our website will be safe from such behaviour including but not limited to viruses, hackers or denial of service attacks. Furthermore, we do not warrant, guarantee or make any representations that our website will be fully accessible at all times and disclaim any loss or damages as a result of it being unavailable.
  5. To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with (1) use of this site, or the inability to use this site by any party; or (2) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or (3) line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.

 

Shipping policy

Handling Time: 

For the products in stock, our warehouse normal handling time is 1 working day. 

For the orders confirmed and paid before 11:30 am (Sydney Time), the shipment will be arranged at the same day, or the shipment will be arranged at the next day. 

For the custom-made products , eg. Custom forged wheels, the delivery time might be refer to the production process, please do not be hestititae to ask for a quote and estimated time plan at  Sales@WheelsAPE.com

 

Ship in Australia : 

We offer the local freight service to the Australia nation-wide. For the most metro areas the shipping cost will be automatically added and it will be included in the total price at the check out. 

If you are from remote areas or the countries sides, after the order is reviewed and confirmed,  one of our sales team will contact you if there is any extra freight cost may occurs.

 

Shipping Period in Australia : 

All the orders normally will be shipped using Toll/ TNT for the local delivery.

VIC : 1-2 Working days      NSW(ACT)/SA : 2-3 Working days 

TAS : 3-5 Working days     QLD: 3-6 Working days

WA: 5-8 Working days       NT: 6-9 Working days

 

Pick-Up ( VIC & By appointment only) :

We do NOT take payment at the pick-up, the order must be PREPAID. 

You must make the appoinmtnet with us in 24 hours upfront and have your pick-up order number ready. 

Our warehouse located at Bayswater North, Victoria, Australia.

Please note: Missing of your pick-up appiontment over 30 mins which may occurs the operation cost of $25.00 each time. and the new appointment might need to be re-arranged again and the operation cost need to be paid before the next pick-up. 

 

Ship Overseas/International :  

Yes, Whether you’re ordering directly from us online or an authorized WheelsAPE Dealer from other countries, we ship all across the globe. We will offer you the freight quote though email inquiry. 

 

Returns Policy:

  • Customer must register at the time of purchase to ensure that they have access to the time-span protection from the date of purchase in our product quality assurance program.
  • We only offer the warranty to the original buyer’s products. Any second-hand or traded products might not be valid to the company warranty policy .
  • Customer must apply for after-sales service through the dealer or retailer of the product they originally purchased.

Procedures to follow while making a claim/return

1) Contact a our Customer Service Representative to make the company aware of your claim.

2) Include the following items:

     a)    A copy of the original invoice for the warranted wheels/products

     b)    A written statement or email explaining the problem you have encountered, the circumstances in which the problem occurred, and the year, make, and model of the vehicle on which the wheels were initially installed.

     c)    A clear photo of the production information laser mark for the warranted wheels/products, which usually located at the inner barrel of the wheels. 

3) Upon receipt of the wheels, WheelsAPE will inspect them per the warranty claim and contact the customer to determine the appropriate course of action.

4) If it is determined that upon inspection of the returned wheel(s), it qualifies under the terms of this warranty, WheelsAPE, will at their own expense, either repair or replace the warranted wheel(s) at its sole discretion.

5) WheelsAPE assume no responsibility for sending,  removing or re-installing the wheels on the vehicle, loss of vehicle use, loss of time, convenience, or other consequential expense. 

All the products must be in new unused,uninstalled condition and returned in original boxes with all original packaging.YOU HAVE 5 BUSINESS DAYS TO NOTIFY US IF ANY PRODUCT WAS DAMAGED IN TRANSIT.
Products which have been installed on a vehicle or had tires mounted onto them are NON-RETURNABLE.
A 15% Restocking fee will apply to items returned after 15 days. NO returns accepted after 30 days. NO EXCEPTIONS.

Refunds (if applicable)

1.Damaged or faulty goods may be returned to us freight free.  or you might be responsbile for paying for your own shipping costs for returning your item.  If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarentee that we will receive your returned item. 

2.The Special order good are Non-Refundable. 

2.Any return on items purchased  are subject to a 10% handling charge.

3.The passing of property: Goods listed in this invoice remain the property of (WheelsAPE Industries Australia Pty Ltd.ABN: 20 645 380 721) until payment is made in full. 

4. Pick-ups - No responsibility will be taken for goods left behind over 2 days.

5. Shipping costs are Non-Refundable. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.No cash refund. 

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@WheelsAPE.com and send your item back to us.

What is covered?

  • Peeling off the clear coat, paint or chrome finish.
  • Wheels with a radial or lateral run-out greater than 0.020 inch/0.50mm, provided there is no evidence of impact.
  • Stress cracks in the wheel, provided there is no evidence of impact.
  • Bubbles in the paint or chrome or other blemishes in the finish of the wheel.
  • Wheels that leak air.
  • Improper machining of the centre bore or lug holes.

What is not covered? (Exclusions)

  • Wheels with a radial or lateral run-out less than 0.020 inch/0.50mm.
  • Wheels damaged or knocked out-of-round due to: tire installation, lowered suspension, impact, off-roading, accident, racing, negligence, misuse or exceeding the load rating or tire diameter (see installation instructions).
  • Cosmetic damage caused by poor maintenance, exposure to corrosive agents and/or environments, impact, “curb rash”, road hazard or neglect.
  • Paint chipping around the lug holes due to contact with installation tools.
  • Cosmetic warranty for wheels purchased as “blemished” (structural warranty still applies however).
  • Wheels claimed by someone other than the original purchaser.
  • Wheels transferred to another vehicle, resulting in an improper fitment.
  • Wheels that have been repaired, altered or used with adapters and/or spacers.
  • Wheels where WheelsAPE’s installation instructions have not been followed (supplied with each wheel).
  • Wheels that have been installed with other than WheelsAPE approved accessories.

This warranty is given by WheelsAPE  and is in lieu of all other expressed or implied warranties, whether oral or written. All implied warranties, such as warranties of merchantability or fitness of a particular purpose, shall be limited to the duration of this warranty.

 

Contact Us

1300 321 998 (Australia only)  Mon-Fri  09:00 - 17:00  (Sydney Time)

Email to info@wheelsape.com