This is an unprecedented time in our history. The COVID-19 pandemic is having an impact on the health of our loved ones, the businesses we rely upon, the health of the global economy, and the way we live our daily lives. Whilst this is likely to be one of many messages you have received, I wanted to personally write to confirm our ongoing, business-as-usual approach here at WheelsAPE and to let you know that we are here to help wherever we can.
We are here to help our customers.
If you are a WheelsAPE Dealer , Our Sales & Service department will continue to operate normally at present and our team is here to assist with all your inquires. We will continue to keep you updated with any changes that may arise.
All the inquiries online will be answered within 48 hours.
All the Sea shipping and Air Freight tracking inquiries will be responded within 24 hours.
We will try our best to stabilise your costs (Australia Customers)
Although the Australian dollar experienced its biggest drop in 17 years in March 2020.
For International Purchasing where the final cost price is in US dollars, it will undoubtedly increase the cost of our Australian Dealers. We will continue to maintain the confirmed old price unchanged, and open our internal WCHP (WheelsAPE currency hedging program), ensured that our dealers order's cost will not be harmed.
Our currency hedging program quota is limited, the fund availability amount may base on the priority of chronological orders.
We will provide you with the personal data protection equipment you need
Since March 2020, we have been working with Sonafa Personal Care®️.
Designed to provide stable, high-quality personal protective equipment to our distributors during the outbreak.
We believe that in this epidemic, protection will be far more important than treatment. We also want our dealers and our customers to live in a safe and hygienic environment.
If you have any questions or need assistance with transactions, please contact your account manager directly.
My thoughts are with anyone that has been affected this this very unusual event . we , like you , will continue to closely-monitor updates and advice given by the government and health authorities and will adapt however needed in order to provide the service you need.
Yi Vincent Shu